Frequently Asked Questions

Everything you need to know about your JuJuBe shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our returns portal to start your process.

Are your bags machine washable?

Many of our signature bags are machine washable! We recommend washing on a cold, gentle cycle and air drying to maintain the integrity of the fabric and hardware.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Is there a warranty on JuJuBe products?

We stand by our quality. All JuJuBe bags come with a limited lifetime warranty against manufacturing defects to ensure your gear lasts through every adventure.